Please contact customer support for additional questions regarding our hosting service!

Yes you can buy from us less than 10 machines and we will host them on one of our secured solar powered mining operations. You can refer to our hosting page for more information or contact support if you have more questions: HOSTING – egecn.com

The deposit for electricity costs depends on the plan you choose and the number of machines purchased. Typically, the deposit ranges between 3 to 6 months of estimated electricity expenses. This range accounts for variations in energy consumption based on your specific mining setup. Once these factors are determined, a more precise deposit amount can be calculated to ensure coverage for the duration of the selected plan.

Once the deposit is paid, the usual time frame for your machine to begin mining is between 7 and 18 days. This period covers the process of purchasing your machine, placing it at one of our mining operation sites, and setting it up to start mining. The exact timing may vary depending on our current availability and workload at the site.

The default contract for hosting is one year. However, depending on the number of machines you purchase, the contract duration can be extended or reduced to better suit your needs. This flexibility allows us to tailor our services to align with your specific mining requirements and operational goals.

The typical uptime for cryptocurrency mining hosting services ranges between 97% and 98%. This uptime ensures that your mining operations are running efficiently with minimal interruptions. For your Elphapex DG1+ machine, you can expect a similar uptime within this range, reflecting a reliable and consistent service.

Cryptocurrency mining is legal in Bulgaria, an EU member state, and there are currently no specific licensing requirements for mining activities. The legal framework in Bulgaria does not explicitly regulate or prohibit cryptocurrency mining, making it a lawful activity under general laws, including taxation

Our solar farm is a state-of-the-art installation specifically designed to meet the demanding needs of cryptocurrency mining. It incorporates advanced technologies to ensure stable voltage and reliable power delivery, critical for maintaining continuous and efficient mining operations. The system is equipped with high-quality inverters and energy storage solutions that regulate and stabilize the power output, mitigating any fluctuations in voltage that might occur due to variations in sunlight.

This robust infrastructure not only guarantees a stable and consistent power supply but also aligns with our commitment to using renewable energy, ensuring both economic efficiency and environmental sustainability in our mining operations.

Yes, we insure our entire site against theft, and we have implemented comprehensive security measures to ensure the safety of our operations. This includes live security personnel on-site, 24/7 surveillance cameras, motion sensors, and other advanced security technologies. These measures work together to create a secure environment, providing additional peace of mind for our clients.

The usual time frame for your miner to start mining, from the moment you complete your payment, is between 7 and 18 days. This period covers the entire process, including the purchasing of the miner, setting it up at one of our mining sites, and initiating mining operations. The exact time may vary depending on our current availability and workload at the site.

There is no installation fee for your miner, and no fees are associated with ending the contract. When your contract concludes, the only cost you will need to cover is the transport fee for shipping your miner to the location of your choice. This straightforward approach ensures transparency and helps you manage your mining operations without unexpected costs.

Yes, the electricity costs are all included in your operating expenses, and you have the option to pay these bills directly from the profits generated by your miner. This approach simplifies the financial management of your mining operations, allowing the revenue from your mining activities to cover the electricity expenses seamlessly. There’s no need to pay a percentage of your profits; instead, the costs are deducted as part of your regular operational expenses.

Yes, if there is a problem with the transport that delays the setup and activation of your mining machine beyond the date specified in your contract, you will indeed be compensated. We understand that timely mining operations are crucial for your profitability and satisfaction. Therefore, if the delay is caused by transportation issues beyond your control, we will extend your mining contract by the number of days your setup was delayed. This ensures that you do not lose out on potential mining days due to transportation setbacks. Additionally, we prioritize clear communication and will keep you informed throughout the process, ensuring that any issues are addressed promptly to minimize any impact on your mining operations.

The percentage of profits varies depending on the type of cryptocurrency miner used, not all miners operate on the same profit scale. We mainly utilize the Elphapex DG1+ miner, which primarily mines DOGE coin. Each specific ASIC miner, such as those designed for different cryptocurrencies, operates under its unique profitability metrics due to varying factors like energy consumption, hash rate, and the current market value of the cryptocurrency they are mining. Consequently, if you choose a miner other than the Elphapex DG1+, the profit distribution and calculation method might differ to adapt to the specific economic and technical parameters of that miner.

The insurance cost varies depending on the total number of miners hosted and covers risks such as fire, flood, theft, and other accidental damages. When it comes to the insurance arrangement, you will sign a contract directly with our company. We handle the insurance process on your behalf, ensuring that your miners are protected under our comprehensive policy. This setup simplifies the process for you, as we manage and take care of your mining machines as if they were our own, providing peace of mind regarding their safety and security.

We accept a variety of payment methods for your convenience. You can settle your electricity bills through bank transfers, cryptocurrency transactions, and other common payment options. This flexibility ensures that you can choose the method that best suits your financial preferences and needs, making the payment process as smooth and accessible as possible.

We prioritize maintaining a secure and closed system, and therefore, do not provide direct access or VPN backdoors for outside connectivity to your miners. This approach ensures the highest level of security and integrity for our mining operations. However, we understand the importance of staying informed about your investments. To keep you updated, we regularly send detailed reports covering your miners’ performance statistics, current profitability, and other essential data. This way, you can monitor your mining activities and performance securely and effectively without needing direct access.

To maintain optimal performance of the mining machines, regular cleaning is crucial. We recommend a thorough cleaning every three to six months, depending on the environmental conditions of the mining site. Our mining containers are meticulously maintained to be clean and dust-free. Additionally, access to these containers is restricted to personnel wearing special uniforms, significantly reducing the risk of contamination. This strict protocol helps ensure that the machines operate efficiently and with minimal downtime, safeguarding your investment and maximizing productivity.

In the event of a miner malfunction, we strive to minimize downtime and aim to complete repairs within 48 hours. Should the repair process take longer, we will substitute the broken miner with one of our machines at no additional cost to you. This ensures that your mining operations continue uninterrupted and you do not lose out on potential profits. This substitution policy is designed to maintain the promised uptime and provide continuous mining capacity, keeping your investment productive even during unforeseen equipment failures.

If your mining machine requires repairs that cannot be handled at our site and needs to be sent back to the manufacturer, the approach to compensation and costs depends on the origin of the machine. If the miner was purchased from us, we cover all shipping costs for the repair, ensuring you do not incur additional expenses. For miners not purchased through us, while we provide assistance with the shipping process, the owner is responsible for any associated shipping costs or taxes. Regardless of where the miner was purchased, we aim to minimize any impact on your earnings by offering compensation solutions during the repair period to ensure continuous mining operations and protect your profitability.

To ensure a smooth continuation of service without any interruptions, it’s recommended to begin negotiations for renewing your hosting contract at least three months before your current contract expires. This timeframe provides ample opportunity to review terms, make any necessary adjustments, and address specific needs or changes you might want to incorporate into the new contract.

Regarding the extension of your existing contract, it is generally possible to extend the terms of the previous contract, depending on the provisions outlined and mutual agreement between both parties. Extending the existing contract can be a straightforward solution if the terms continue to meet your needs and both parties are satisfied with the ongoing partnership.